Refund Policy
Rejected During Initial Review
If we reject your submission before it is published because it does not meet our Content and Moderation Policy, we will refund the amount charged for that claim to the original payment method.
Cancellation Before Approval
If you want to cancel a purchase before the submission has been approved and published, contact us as soon as possible at support@5millionpixels.com. If the claim has not yet been approved, we will generally cancel and refund it.
After Approval and Publication
Once a placement has been approved and published, the purchase is generally final and non-refundable, except where required by law, where a duplicate or erroneous charge occurred, or where we determine that a refund is otherwise appropriate.
Removal for Policy Violations
If approved content is later removed because it violates our rules, infringes another person's rights, contains a malicious or deceptive link, or otherwise breaches the Terms of Use, a refund is not guaranteed.
Processing Time
Approved refunds are submitted through Stripe to the original payment method. The time required for a refund to appear depends on the payment method, financial institution, and payment provider.
Buy Now, Pay Later and Other Payment Methods
If you paid using a third-party payment method offered through Stripe, any approved refund will be processed through the applicable payment provider and may be subject to that provider's processing time.
Questions
Contact support@5millionpixels.com.